Effectively Navigating Difficult Conversations

Whether it’s a pricing discussion with a GC, a tough customer situation, or delivering feedback to a team member, difficult conversations are a daily reality of the business. How they’re handled can determine the success of the relationship and the business moving forward.

This course equips all professionals in the field, office, or leadership with the tools to confidently navigate high-stakes conversations with clarity and composure, helping to reduce conflict, build trust, and drive stronger results.

Participants will learn how to:

• Reframe pricing discussions around value, risk mitigation, and expertise instead of cost

• Use active listening and strategic questioning to uncover what people truly value

• Apply the six steps of effective feedback to coach and correct without creating conflict